UIF
The Unemployment Insurance Fund (UIF) has introduced a zero-rated mobile app and a free USSD platform to provide easy access to UIF services for clients.
The launch of these platforms aims to reduce long queues at labour centers and offer clients the flexibility to access services at any time, from anywhere, without incurring any costs.
UIF
During a media briefing in Cape Town, UIF Commissioner Teboho Maruping unveiled the USSD (Unstructured Supplementary Service Data) and mobile app, emphasizing their role in promoting self-service and alleviating pressure on officials.
Maruping highlighted the benefits of these platforms, stating that they would save clients money on transport expenses incurred while visiting labor centers.
Maruping emphasized the UIF’s commitment to leveraging technology to improve service delivery and cater to the evolving needs of their clients.
The mobile app and USSD platform are aimed at providing efficient services and addressing challenges faced by workers in accessing UIF services.
The platforms enable clients to check their UIF registration status, encouraging employers to comply with the Unemployment Insurance Act by registering, declaring, and paying contributions for their workers. By dialing *134*843# on any cellular phone or downloading the mobile app from the Google Play Store, App Store, or Huawei App Store, clients can easily submit continuation of payments, check claim and payment status, and access a range of other services.
Maruping urged UIF contributing workers to proactively check their registration status while employed rather than waiting until they are no longer working. In cases where employers deduct UIF but fail to register employees, Maruping emphasized the importance of reporting the issue to a labor inspector for corrective action.
To further promote the new platforms, the UIF plans to conduct roadshows in all provinces and implement a mass media campaign. Additionally, free Wi-Fi has been installed at all labor centers nationwide to facilitate online service access and reduce waiting times. Mobile buses continue to bring services directly to clients, particularly in remote and rural areas.
To engage directly with clients and raise awareness about the platforms, Maruping visited the Bellville labor center, underscoring the UIF’s dedication to improving service delivery and enhancing client satisfaction.
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