Home National Home Affairs Offices Extend Opening Hours to Saturdays to Improve Service Delivery

Home Affairs Offices Extend Opening Hours to Saturdays to Improve Service Delivery

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HOME AFFAIRS

The Department of Home Affairs has announced that its offices will now open on Saturdays from 8 am to 1 pm, effective immediately until 25th May 2024. This initiative is set to provide a range of services including the collection of identity documents (IDs), processing of new applications, and issuance of temporary identity certificates.

The additional opening hours will also focus on resolving pressing challenges such as duplicates, amendments, rectifications, and “dead-alive” cases, provided the necessary supporting documents are available. Moreover, to ensure wider coverage and accessibility, mobile offices will make a return to deliver IDs in remote areas where applications were previously taken.

Local offices are collaborating with stakeholders, including councillors, to communicate the details of these visits, such as dates, times, and venues, to the local communities.

In an attempt to streamline services and reduce waiting times, the department has introduced the Branch Appointment Booking System (BABS). This new system enables clients to book appointments for collecting their smart ID cards and green barcoded ID books at their convenience, prior to visiting the office. Interested individuals can access BABS through the department’s official website, www.dha.gov.za. However, for those unable or unwilling to make an appointment online, the department assures that clients still have the option to visit the offices without prior booking.

Deputy Minister Njabulo Nzuza expressed his enthusiasm for the initiative, particularly urging young people and first-time applicants to take advantage of the extended service hours. “We invite people who have applied for their IDs, particularly young people who are first-time applicants, to come to our offices to collect their documents. This initiative gives people more options to collect their enabling documents,” he stated. The Deputy Minister also encouraged those who have been notified via SMS to collect their IDs to grasp this opportunity and visit their Home Affairs office without delay.

HOME AFFAIRS
HOME AFFAIRS

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